Frequently Asked Questions

1. Privacy

Is the package discreet?

Yes, all orders are shipped in completely plain packaging, with no logos or information about the contents.

2. Shipping and Tracking

Can I track my order?

Yes, of course! As soon as your order is shipped, we’ll send you a tracking number so you can easily check the status of your shipment on our “Track Order” page.

3. Customer Service and Support

How do we support our customers after purchase?

Your experience doesn’t end with your purchase. Our team is always at your disposal, providing delivery updates and answering questions at towaryorla@gmail.com.

4. Response Time

How quickly can I expect a response from customer service?

Our team is always ready to help and typically responds to all inquiries within 12 to 24 hours.

5. Contact

My question isn’t listed—what should I do?

Do you have a specific question? Send us an email info@auraorla.com we’re happy to help.