Returns and exchanges

Return Policy

Order Cancellation

We accept order cancellations before the product has been shipped or manufactured. In the event of an order cancellation, you will receive a full refund. We cannot cancel an order if the product has already been shipped.

Returns

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

For a product to be eligible for return, it must be unused and in the same condition in which it was delivered. It must also be in its original packaging. To process a return, we require a receipt or proof of purchase. Please contact our customer service department to ensure that the package is sent to the correct address.

Notes

Custom-made or personalized products are not subject to the 14-day right of return.

If the return is initiated by the customer, they are responsible for the shipping costs. The exact fee depends on the selected courier company.

If the received goods are damaged or incorrect due to reasons on our part, the customer is not required to cover the shipping costs for this reason.

Customers are not charged any fees for restocking the goods in connection with the product return.;

Refunds

After receiving and inspecting the return, we will send you an email confirming receipt. We will also inform you whether the refund request has been approved or rejected. If the request is approved, the refund will be processed, and the amount will be automatically credited to your credit card or original payment method within a specified number of days.

Delayed or Missing Refunds

If you have