GENERAL TERMS AND CONDITIONS

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GENERAL TERMS AND CONDITIONS

TOWARY ORLA ONLINE STORE TERMS AND CONDITIONS

Effective date: September 16, 2026


Article 1 – General Provisions and Definitions

  1. These Terms and Conditions set out the rules for using the Towary Orla online store, placing orders, entering sales agreements, making payments, delivering products, withdrawing from agreements, and submitting complaints.

  1. The online store is operated by Towary Orla Limited, a company based in Hong Kong.

  1. For the purposes of these Terms and Conditions, the following definitions apply:

  • Seller – Towary Orla Limited.

  • Store – the online store operated by the Seller at www.towaryorla.pl.

  • Customer – a natural person, legal entity, or other entity that makes purchases in the Store.

  • Consumer – a natural person who enters into an agreement for purposes not directly related to their business or professional activity.

  • Product – goods offered for sale in the Store.

  • Sales agreement – an agreement entered into between the Seller and the Customer through the Store.

  • Business day – a day from Monday to Friday, excluding public holidays relevant to the specific activity.

  1. These Terms and Conditions are made available free of charge on the Store's website in a manner that allows them to be saved, downloaded, and reproduced.

  1. No provision of these Terms and Conditions limits the rights of a Consumer arising from mandatory provisions of law.


Article 2 – Seller's Details

Entity responsible for operating the Store:

Company name: Towary Orla Limited

Registration number: 79778773

Registered address:

RM 1911A, UNIT F, 19/F,

GOLDEN BEAR CENTRE,

66 CHAI WANKOK STREET,

TSUEN WAN, HONG KONG

Email address: info@towaryorla.pl

Website: www.towaryorla.pl

The Seller provides the above details to enable Customers to contact the Seller, submit complaints, and exercise their rights under the agreement.

The address for returning products is the same as the Seller's registered address and is specified in Article 8 of these Terms and Conditions.


Article 3 – Scope of the Terms and Conditions

  1. These Terms and Conditions apply to all offers, orders, and sales agreements entered into through the Store.

  1. Before placing an order, the Customer may read these Terms and Conditions and accept their provisions.

  1. Acceptance of these Terms and Conditions is a condition for placing an order, provided that the provisions of these Terms and Conditions do not violate mandatory consumer protection laws.

  1. If the Customer has their habitual residence in Poland or another country whose mandatory consumer protection laws apply to the agreement, they retain the protection provided by those laws.

  1. These Terms and Conditions are drawn up in Polish. Agreements with Customers using the Polish version of the Store are entered into in Polish.


Article 4 – Offers and Product Information

  1. Products presented in the Store are described in a manner that allows the Customer to familiarize themselves with their essential characteristics before making a purchase.

  1. Product images are for illustrative purposes only. Minor differences resulting from screen settings, lighting, or presentation methods do not automatically constitute a lack of conformity of the goods with the agreement.

  1. The above provision does not exclude the Seller's liability for the Product's conformity with its description, the presented characteristics, and other requirements arising from applicable laws.

  1. Information regarding availability, specifications, price, and estimated delivery time is presented on the Product's page or during the ordering process.

  1. The Seller shall exercise due diligence to ensure that product information is true, up-to-date, and not misleading.

  1. In the event of a material error regarding the Product or its price, the Seller shall inform the Customer of the situation and present the available options for resolving the issue in accordance with applicable laws.


Article 5 – Placing Orders and Entering into Agreements

  1. Orders may be placed through the website www.towaryorla.pl.

  1. To place an order, the Customer selects a Product, adds it to the cart, completes the required details, and selects an available delivery and payment method.

  1. Before finally placing the order, the Customer will be given the opportunity to review and correct the entered details.

  1. Before confirming the order, the Store will display the total order price and information about delivery costs, taxes, and other charges in accordance with applicable laws.

  1. An order is placed by using a button marked “Order with obligation to pay” or another unambiguous wording indicating the obligation to make payment.

  1. After placing the order, the Customer will receive an email confirming that the Seller has received it.

  1. The sales agreement is concluded when the Customer receives an email containing clear confirmation that the order has been accepted for fulfillment.

  1. The Seller shall provide the Consumer with confirmation of the conclusion of the agreement and the required information regarding the purchase on a durable medium, in particular by email.

  1. If fulfillment of the order is not possible, the Seller shall immediately inform the Customer. If payment has been received for an order that cannot be fulfilled, the Seller shall refund the due amount.


Article 6 – Prices, Taxes, and Payment Methods

  1. Prices of products offered to Customers in the Polish version of the Store are given in Polish zlotys (PLN).

  1. Prices include taxes that, in accordance with applicable laws, are collected by the Seller, including VAT, where applicable.

  1. The Seller is based in Hong Kong. In the case of shipping products from outside the European Union, import VAT, customs duties, and other import-related charges may apply.

  1. Before placing the order, the Customer will be informed whether the appropriate taxes and import charges are included in the price and whether any charges will be due upon delivery. The amount of additional costs or the method of their determination will be indicated in accordance with applicable laws.

  1. The Customer will not be charged additional fees by the Seller about which they have not been properly informed before entering into the agreement.

  1. Delivery costs are presented before final order confirmation.

  1. Available payment methods are indicated during the purchasing process and may include, among others:

  • BLIK;

  • PayU;

  • Przelewy24;

  • payment cards;

  • other methods provided by payment operators.

  1. The Customer makes payment in accordance with the terms of the selected payment method.

  1. The Seller reserves the right to change product prices. Price changes do not affect sales agreements entered into before their introduction.


Article 7 – Order Fulfillment and Delivery

  1. The Seller shall fulfill orders with due diligence.

  1. Products are delivered within the countries specified in the Store.

  1. The estimated delivery date is provided on the Product page or during the ordering process.

  1. Unless the parties agree on a different date, the Product shall be delivered no later than 30 days from the date the contract is concluded.

  1. In the event of a delivery delay, the Customer may exercise the rights provided for by applicable law, including the right to set a reasonable additional period and, where applicable, the right to withdraw from the contract.

  1. The Seller shall inform the Customer when the order has been dispatched. If a tracking number is available for the shipment, it may be provided by email.

  1. For international shipments, the delivery time may depend on the carrier and customs procedures. These circumstances do not affect the Consumer's statutory rights.

  1. The risk of accidental loss or damage to the Product shall pass to the Consumer upon receipt of the Product by the Consumer or by a third party designated by the Consumer other than the carrier.

  1. If the Consumer independently selects a carrier that the Seller has not offered or specified, the transfer of risk shall occur in accordance with the applicable provisions.

  1. If the Customer receives a damaged shipment, they should contact the Seller. Failure to complete a damage report with the carrier does not deprive the Consumer of their rights under applicable law.


Article 8 – Right of Withdrawal

8.1. Right of Withdrawal

  1. A Consumer entitled to the right of withdrawal under applicable law may withdraw from a distance contract within 14 days without giving any reason.

  1. In the case of the sale of a single Product, the period shall commence on the day the Consumer or a third party designated by the Consumer other than the carrier receives the Product.

  1. If a single order includes several Products delivered separately, the period shall commence on the day the last Product is received.

  1. To exercise the right of withdrawal, the Consumer should inform the Seller of their decision by making an unambiguous statement.

  1. The statement may be sent to:

info@towaryorla.pl

  1. The Consumer may use the model withdrawal form provided at the end of the Terms and Conditions, although this is not mandatory.

  1. If applicable law requires the provision of an online withdrawal function, the Seller shall make such a function available in the Store and send confirmation of receipt of the statement on a durable medium.

  1. To meet the deadline, the statement of withdrawal must be sent before it expires.

8.2. Return of the Product

  1. The Consumer should return the Product without delay, no later than 14 days from the day they inform the Seller of their withdrawal, unless the Seller has agreed to collect it.

  1. The Product should be returned to the following address:

Towary Orla Limited

RM 1911A, UNIT F, 19/F,

GOLDEN BEAR CENTRE,

66 CHAI WANKOK STREET,

TSUEN WAN, HONG KONG

Email address: info@towaryorla.pl

  1. The Consumer shall bear the direct costs of returning the Product, provided they have been properly informed of this obligation before concluding the contract, unless the Seller has agreed to bear them.

  1. The Consumer may inspect the Product's nature, characteristics and functioning in the same manner as they could do in a physical store.

  1. The Consumer shall be liable only for any reduction in the Product's value resulting from using it in a manner exceeding what is necessary to determine its nature, characteristics and functioning, in accordance with applicable law.

  1. The original packaging is recommended for protecting the shipment, but its absence does not in itself deprive the Consumer of the right of withdrawal.

8.3. Refund

  1. In the event of a valid withdrawal from the entire contract, the Seller shall refund the Consumer all payments received, including the original delivery costs, up to an amount corresponding to the cheapest standard delivery method offered by the Seller.

  1. The refund shall be issued without delay, no later than 14 days from the day the Seller receives the statement of withdrawal.

  1. The Seller may withhold the refund until it receives the returned Product or proof of its return from the Consumer, whichever occurs earlier.

  1. The refund shall be issued using the same payment method used at the time of purchase, unless the Consumer expressly agrees to another method without incurring any costs.

  1. The Consumer shall not incur any additional charges for the refund.

8.4. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply in cases provided for by applicable law, in particular in relation to:

  • products made to the Consumer's specifications or intended for the satisfaction of their personalized needs;

  • products that deteriorate rapidly or have a short shelf life;

  • products supplied in sealed packaging which cannot be returned after opening for reasons of health protection or hygiene, if the packaging has been opened after delivery.

Exceptions apply only when the conditions specified in applicable law are met. The Consumer shall be informed of the relevant exception before concluding the contract.


Article 9 – Complaints and Liability for Product Conformity

  1. The Seller is responsible for delivering a Product that conforms to the contract.

  1. The Product must conform to the description, quantity, quality, functionality, and other characteristics specified in the contract, as well as the requirements provided for by applicable law.

  1. If the Product is found to be non-conforming to the contract, the Consumer may file a complaint.

  1. The complaint may be sent to:

info@towaryorla.pl

or to the Seller's correspondence address specified in Article 2.

  1. The complaint should include the order number, a description of the problem, the Consumer's request, and contact details enabling the Seller to respond.

  1. Failure to provide the order number or attach a receipt does not in itself constitute grounds for refusing to accept the complaint, if the purchase can be proven in another way.

  1. If Polish mandatory consumer provisions apply to the contract, the Seller is liable for any non-conformity of the Product with the contract that becomes apparent within two years of its delivery, unless the provisions provide for a more favourable solution.

  1. The Consumer may request that the Product be repaired or replaced. In cases provided for by law, they may also request a price reduction or withdraw from the contract.

  1. The Seller shall fulfill justified requests in accordance with applicable law, within a reasonable time and without excessive inconvenience to the Consumer.

  1. The costs of bringing the Product into conformity with the contract, including reasonable costs of transport, repair, or replacement, shall be borne by the Seller in accordance with applicable law.

  1. For complaints covered by Polish consumer provisions, the Seller shall respond within 14 days of receiving it. Failure to respond within this period shall have the consequences provided for by law.

  1. The Consumer's rights regarding non-conformity of the Product with the contract are independent of the right of withdrawal without giving any reason.

  1. Nothing in this Article limits or excludes the Seller's statutory liability.


Article 10 – Warranty

  1. Products may be covered by a voluntary warranty provided by the manufacturer, distributor, or Seller, if such a warranty has been granted.

  1. Information regarding the existence of a warranty, its duration, scope of coverage, and how to exercise warranty rights is provided to the Customer with the Product or in the relevant documentation.

  1. The provision of a warranty does not exclude, limit, or suspend the Consumer's rights under the provisions on the conformity of goods with the contract.

  1. The Seller is not liable for damage resulting solely from the Customer's improper use of the Product, provided that such exclusion of liability is permitted under applicable law.


Article 11 – Seller's Liability

  1. The Seller is liable for the proper performance of the contract in accordance with applicable law.

  1. The Seller is not liable for damage caused solely by the Customer's actions, to the extent permitted by applicable law.

  1. The Seller does not exclude liability for damage where such exclusion or limitation would be impermissible under applicable law.

  1. In the event of circumstances beyond the Seller's control that prevent or delay the fulfillment of the order, the Seller will inform the Customer of the situation.

  1. Circumstances beyond the Seller's control do not deprive the Consumer of the rights granted to them under mandatory provisions of law.


Article 12 – Personal Data Protection

  1. The personal data controller for the personal data transferred in connection with the use of the Store is Towary Orla Limited.

  1. Personal data may be processed, in particular, for the following purposes:

  • fulfilling orders;

  • processing payments and deliveries;

  • handling complaints and returns;

  • fulfilling legal and tax obligations;

  • conducting marketing activities, provided there is a proper legal basis.

  1. The Seller processes personal data in accordance with applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and, to the extent applicable, the General Data Protection Regulation (GDPR).

  1. Detailed information on the purposes and bases of processing, data recipients, retention periods, transfers of data outside the European Economic Area, and the rights of data subjects is provided in a separate Privacy Policy.

  1. The Privacy Policy is available on the Store's website.

  1. The Customer may direct questions regarding the processing of personal data to the Seller's email address:

info@towaryorla.pl


Article 13 – Governing Law and Dispute Resolution

  1. Contracts concluded between the Seller and the Customer are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, subject to the following paragraphs.

  1. The choice of Hong Kong law does not deprive the Consumer of the protection granted by provisions that cannot be excluded by agreement and which would apply in the absence of a choice of law.

  1. In particular, a Consumer habitually residing in Poland to which the Seller directs its business activities retains the protection provided by mandatory provisions of Polish consumer law, if they apply to the contract in question.

  1. In the event of a dispute, the parties will seek to resolve it amicably through mutual communication.

  1. The Consumer may use the legal remedies available to them, including out-of-court dispute resolution methods, provided they apply.

  1. These Terms and Conditions do not establish the exclusive jurisdiction of the courts of Hong Kong over Consumers nor do they limit the possibility of bringing proceedings before a court with jurisdiction under applicable law.


Article 14 – Amendments to the Terms and Conditions

  1. The Seller may amend the Terms and Conditions for important reasons, in particular those related to changes in law, the functionality of the Store, payment methods, or delivery methods.

  1. The new version of the Terms and Conditions will be published on the Store's website along with the date on which it comes into effect.

  1. Amendments to the Terms and Conditions do not affect the rights and obligations arising from sales contracts concluded before the date on which the amendments come into effect.

  1. For orders placed before the amendment of the Terms and Conditions, the version in force at the time the contract was concluded shall apply, subject to mandatory provisions of law.


Article 15 – Final Provisions

  1. These Terms and Conditions come into effect on the day they are published on the Store's website.

  1. For matters not covered by the Terms and Conditions, the applicable provisions of law shall apply, in accordance with Article 13.

  1. If any provision of the Terms and Conditions turns out to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, unless applicable law provides otherwise.

  1. The Seller provides the means to contact them regarding orders, payments, complaints, and returns using the contact details published in the Store:

Email address: info@towaryorla.pl

Website: www.towaryorla.pl


APPENDIX NO. 1

Sample Contract Withdrawal Form

The form should be completed and sent only if the Customer intends to withdraw from the contract.

Recipient:

Towary Orla Limited

RM 1911A, UNIT F, 19/F,

GOLDEN BEAR CENTRE,

66 CHAI WANKOK STREET,

TSUEN WAN, HONG KONG

Email address: info@towaryorla.pl

Website: www.towaryorla.pl

Declaration of Withdrawal from the Contract

I hereby inform you of my withdrawal from the sales contract for the following product or products:

............................................................................

............................................................................

Order number:

............................................................................

Order date:

............................................................................

Date of receipt of goods:

............................................................................

Consumer's full name:

............................................................................

Consumer's address:

............................................................................

............................................................................

Consumer's email address:

............................................................................

Date:

............................................................................

Consumer's signature (only if the form is sent in hard copy):

............................................................................


Note: These Terms and Conditions are a draft document. Before publication, the provisions should be verified for compliance with current Hong Kong laws and applicable consumer protection laws in Poland and the European Union. In particular, it should be ensured that the provided address in Hong Kong actually accepts return shipments, and that Customers are properly informed about return costs, taxes, and any import charges.